Question 1

Do you offer a warranty?

Accepted Answer

Reputable installers do. A warranty signals confidence in materials and workmanship—ask for the specifics in writing.

Question 2

What does the warranty cover?

Accepted Answer

The most valuable coverage explicitly includes adhesion/peeling and delamination caused by installation issues, not just manufacturer defects.

Question 3

How long is the warranty?

Accepted Answer

Lifespans vary by use. Interior residential areas may carry long adhesion coverage; heavy commercial/exterior applications are typically shorter.

Question 4

Is the warranty transferable if I sell my home?

Accepted Answer

Ask about a transferable adhesion warranty; it can boost resale value and buyer confidence.

Question 5

What are common exclusions?

Accepted Answer

Read the fine print. Some exclude UV yellowing without a UV‑stable topcoat, moisture from below without a proper primer, or misuse/abuse.

Question 6

Does the warranty differ for garages vs commercial kitchens?

Accepted Answer

Yes. Less extreme residential environments may have longer terms; high‑wear or wet commercial areas often have shorter stated terms.

Question 7

What maintenance is expected to keep the warranty valid?

Accepted Answer

Follow cleaning and care guidance. Using harsh chemicals or neglecting needed re‑top‑coats can void coverage.

Question 8

How are claims handled if an issue appears?

Accepted Answer

Choose contractors who respond quickly, inspect, and explain remediation options; workmanship warranties should address adhesion failures.

Question 9

Why is “lifetime” sometimes misleading?

Accepted Answer

“Lifetime” can hide limits and exclusions. Clarify exactly what failures are covered and under what conditions.

Question 10

Will you document system thickness and materials?

Accepted Answer

Documentation of DFT, materials, and prep helps validate installation quality and supports any future warranty needs.

Question 11

Does manufacturer coverage apply too?

Accepted Answer

Manufacturer warranties may cover product defects, but most failures stem from prep/installation—ensure installer coverage addresses that.

Question 12

What about UV exposure and yellowing outdoors?

Accepted Answer

Expect limited terms unless a UV‑stable topcoat is specified. Ask how the system mitigates UV to preserve appearance.

Question 13

Are touch‑ups or re‑seals covered?

Accepted Answer

Typically not unless stated. Many floors can be refreshed with a new topcoat; ask about recommended cadence and costs.

Question 14

What proof of insurance accompanies the warranty?

Accepted Answer

Ask for current certificates of insurance along with warranty documents for full peace of mind.

Question 15

Can the warranty be voided by third‑party alterations?

Accepted Answer

Yes—unauthorized modifications or incompatible products can void coverage. Consult the installer before changes.

Question 16

Is workmanship tied to specific prep standards?

Accepted Answer

It should be. Adhesion guarantees are meaningful only when mechanical prep standards are followed.

Question 17

What happens if moisture problems appear later?

Accepted Answer

If testing was not done or a moisture primer was declined, moisture‑related failures may be excluded—discuss mitigation up front.

Question 18

Do topcoats affect warranty length?

Accepted Answer

Yes. Higher‑performance, UV‑stable topcoats often carry stronger assurances on wear and appearance.

Question 19

Can I get the warranty terms before I commit?

Accepted Answer

You should. Request full terms to compare contractors on more than just price.

Frequently Asked Questions

Warranties & Coverage