Question 1

Are you licensed and insured?

Accepted Answer

Licensing shows regulatory compliance; insurance protects you from liability for accidents or damage during the project.

Question 2

How much experience do you have with epoxy systems?

Accepted Answer

Ask for years of relevant installs, not just general construction. Experienced teams handle variables that cause failures.

Question 3

Can you provide references and photos of past work?

Accepted Answer

A strong portfolio and customer references indicate consistent quality and attention to detail.

Question 4

What do your online reviews look like?

Accepted Answer

Independent reviews help verify reliability, communication, and workmanship quality.

Question 5

Do you use your own crews or subcontractors?

Accepted Answer

Using only subcontractors can add uncertainty around training and quality. Ask who will actually do the work.

Question 6

Do you own your surface preparation equipment?

Accepted Answer

Owning industrial diamond grinders is a proxy for stability and specialization; rental‑only is a red flag for new or occasional operators.

Question 7

Who will be on my crew and what is their experience?

Accepted Answer

Crew‑level experience matters. Ensure the installers on site have proven epoxy expertise.

Question 8

What is your surface preparation method?

Accepted Answer

Mechanical grinding or shot blasting is the industry standard. Acid washing is unreliable and can cause peeling/delamination.

Question 9

What brands and chemistries do you use, and why?

Accepted Answer

Pros can explain manufacturer choices and when to use 100% solids epoxy, moisture primers, polyurethane or polyaspartic topcoats.

Question 10

How thick will the finished system be (DFT mils)?

Accepted Answer

Thickness correlates to durability. Ask for a target Dry Film Thickness and the number of coats to achieve it.

Question 11

What product will you use for the final topcoat?

Accepted Answer

Topcoats take the abuse and UV. Polyaspartic or polyurethane adds abrasion and UV resistance to protect your investment.

Question 12

How do you handle moisture vapor issues?

Accepted Answer

Qualified contractors test and specify moisture‑mitigating primers where needed to prevent failures from below.

Question 13

How do you plan for temperature and humidity during install?

Accepted Answer

Pros account for pot life, cure windows, and environmental limits to avoid defects and ensure adhesion.

Question 14

What is your step‑by‑step installation process?

Accepted Answer

Expect a clear plan: repairs, mechanical prep, primer, basecoat, broadcast (if any), and UV‑stable topcoat with appropriate texture.

Question 15

Can you provide a detailed, written scope of work?

Accepted Answer

A written scope clarifies prep, materials, thickness, topcoat, schedule, and cleanup—reducing surprises.

Question 16

What is included/excluded in your price?

Accepted Answer

Ask specifically about crack/pit repair, moisture primers, disposal/grinding, and the number of coats and topcoats.

Question 17

What is your typical project timeline?

Accepted Answer

Timelines vary by scope, environment, and cure times. Pros communicate downtime expectations up front.

Question 18

What warranty do you provide on workmanship?

Accepted Answer

Look for explicit adhesion/peeling coverage tied to surface preparation and installation quality.

Question 19

How do you handle unforeseen issues discovered during prep?

Accepted Answer

Pros explain findings and options before proceeding, documenting any approved scope changes.

Frequently Asked Questions

Contractor Selection & Vetting